Self-ordering kiosk for restaurants and how it works

A restaurant POS system can be integrated with a self-ordering kiosk to streamline the operations of your restaurant business. Nowadays customers have changed a lot. As a result, they like to interact with businesses that offer something to experience. Technology plays a crucial role in customer experience. For a restaurant business, the self-ordering kiosk is the best option to give a better customer experience.

Besides giving customers complete freedom to place orders and pay, restaurants can provide a new level of customer experience.

It allows customers to access the digital menu. and orders can be placed directly in the point of sale (POS) and kitchen, without the assistance of waiters.

What is restaurant kiosk software?

Kiosk software is the operating system that is used in Kiosk hardware.

LithosPOS is the leading Kiosk software provider. Not only transfers orders to POS and the kitchen but also collects customer data and other various business needs. LithosPOS pays special attention to a user-friendly interface that is visually appealing and easy to use.

LithosPOS is highly hardware compatible, it can be used in most of the leading hardware. So you don’t need to change your existing hardware because of changing the software.

Why you need to use technology in your business

Technology has become an important part of every business. 70% of small businesses adopted new digital tools in the last 12 months.

Businesses are undergoing many changes. Customers are tech-savvy and want to experience digital experience. The changing consumer behavior should be understood at the right time and appropriate decisions should be taken.

Consumers want self-sufficiency. moreover, they want to use systems like self-ordering devices. Kiosks are helpful in giving them complete freedom in their orders.

Installing self-service ordering kiosks in your restaurant can streamline many operations in your business. And it makes your jobs easier. besides It helps the employees to perform their duties efficiently.

How self-ordering kiosks important for customer experience

The best experience comes from the best service. A restaurant needs to satisfy customers with their service. Self-ordering kiosks not only give your customers the next level of experience but also add a lot of benefits to your business.

Let’s see how self-ordering kiosks affect the customer experience…

Better Customer Experience

firstly, Customers expect more innovation and technology in every business. Restaurant business self-ordering kiosks are one of the technological innovations. In previous years, the customer had to wait long to place orders.

But today, with the help of technology like iPad kiosks, Android kiosks food can be ordered without the help of a waiter. This makes it easy and convenient for the customer. In short, modern and user-friendly self-ordering kiosk software empowers customers to personalize their orders.

Reduce Customer Wait Time

Secondly, Quick-service restaurants require a particularly efficient ordering system. Self-ordering kiosks can prevent customers from standing in long queues. In fact, the customer needs it. Furthermore, Customers can order and pay for food through the electronic kiosk from the table. This allows customers to get the food they want according to their preferences, no matter how busy the restaurant is.

Order Accuracy

Many believe that the biggest drawback in the restaurant business is the misunderstanding between the server and the customer. Problems are exacerbated when another item is placed contrary to the item ordered by the customer. This could be due to a communication problem or a typo in the KOT that may occur while ordering. Whatever it is, it causes customer dissatisfaction

But self-ordering kiosks are the solution to all these problems. There is no possibility of misunderstanding as the customer is ordering himself. They can view the digital menu and read about each item.

There is no chance of any kind of error as the food ordered by the customer is directly transferred to the POS and kitchen.

Secure Payment Transaction

Self-service kiosks allow customers to make payments without the help of a cashier. The customer can pay from the table without having to wait at the billing counter.

Changes in Restaurant Performance Using the Self-Ordering Kiosk

Research & Markets predict that the automated kiosk segment will be worth $34 billion by 2023. If you look at the need for restaurants to implement self-service technology, you can see restaurants like McDonald’s installing interactive kiosks in most of their locations. A company like McDonald’s uses that technology because it understands that it is profitable and conducive to efficient restaurant operations and that it greatly influences customer excellence.

In the case of the COVID pandemic, consumer safety is paramount. A self-ordering kiosk can help you manage restaurant traffic and minimize interactions with servers.

Let us discuss the benefits of restaurants through the implementation of self-ordering kiosks…

Increase in Ordering Value

Self-service customers order more quantity of food compared to regular food ordering. Customers can order any item when your employees place an order. They don’t want the waiter to stay with them too long. Customers place their orders, so they have complete freedom with each order. Also, this will increase your profit

Reduce Labor Costs

Self-ordering kiosks help solve the problem of rising labor costs. Customers place their orders without the help of a server. This will help reduce labor expenses to some extent. It also helps to solve the labor shortage problem.

Menu Update 

Printed menus have several drawbacks. Modifying the printed menu to accommodate changes in the menu can be very difficult and expensive. Also, sudden changes, for example when an item runs out, can make updating the menu difficult.

Since kiosks are digital menus, you can update the menu live. This will help the customer to learn more about each product and provide a better graphical experience.

QR Code menu

How does a self-ordering kiosk work?

Let us see how the self-serve ordering system works.

• Place self-serving kiosks on the table or next to a restaurant.
• Accessing to digital menu using a customer-interactive kiosk.
• Adding items to the cart
• Then press done button. and the orders are playing to the kitchen and POS.
• Customers can choose cash on hand or any other online payment options.
• The servers deliver the food to the diners or the customer receives orders himself.

Guide to know all about kiosk system

Visit our twitter

Visit our Facebook