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Get to Know Your Customer. Using POS Software

Get to Know Your Customer Using POS Software
Customers are the king of business. With the help of our article Get to Know Your Customer Using POS Software, I will tell you the tips you need.

As a business owner, you need to know your customers. Only when you understand the customer and do business can you reach the goal of success of your business. As a retail business, you need to keep track of every single customer who comes into the store. The profiles of each customer will be created automatically with the help of POS software. Usually, a profile can show each person’s name, phone number, purchase history, etc. A business can never be successful considering that it keeps customer information, It is based on how that data is used.

There are many ways to connect with your customers and in this blog, we will discuss how to utilize this data.

Creating a customer profile 

Creating a customer profile is a very simple task. The accountant can create a customer profile during the transaction and add contact information such as the customer’s phone number, email, or mailing address to the profile. It will store CRM of your POS software Conversations or interactions with a customer are usually only possible when they are in your store, and as you know, establishing a good relationship with a customer can help the business grow. You keep customer contact details so you can keep in touch and know them even when they are out of the store.

When a customer’s purchase history is added to the profile, you can find out how much he spends on each purchase, their purchase time, and favorite products. Promotional activities can then be done using this data. For example, you have a customer named Hari whose profile on your POS software contains his purchase history. With the help of data in the profile, you can understand his favorite products and promote the product including special offers through emails, SMS, or WhatsApp messages.

Loyalty

A loyal customer is the property of any business. Understanding loyal customers is very important. This process can be made easier with the help of POS software. You can keep track of your customers and get to know loyal customers as each customer makes each purchase. They expect something more than just buying. It is very important to satisfy them.

Offers When Gift gives your loyal customers a chance to attract them back to the store and grow their business. It also encourages the customer to visit your store regularly.

Know your online customer

The most lucrative business today is an online business. With the help of POS software, you can integrate your store or restaurant into an online platform. You can do business with or without an aggregator. You can also find customers who are interest in online business, track them and send promotions. The offers and other considerations they receive in the online business will make them more engaged on the online platform.

Engage and get to know them

By making the customer a part of your business they can create some personal attachment to the business. Giving their next order a discount coupon will make the customer even happier even if it is a small discount. 

ask them to give you feedback about the service you provided. You can enter a URL and ask them to answer the questions contained therein. Also, you need to make sure that you consider the feedback they provide. You should always be prepared to answer any questions that may arise in their feedback.

Social welfare activities

Donate blood and raise funds as part of your social work. Your business has a lot more commitment to the community than just a business. Rather than maximizing profits, try to be involved in social activities. Involve your customers who are interest in social work as well. This will lead to a closer relationship with the customer.

Conclusion

We discussed a few tips above to help you understand your customer. and how the customer relationship management process works with the help of POS software. Using stored data to understand your loyal customers, how to do promotional activities, how to make a customer a part of the business, and many other things to discuss with you. All you have to do is find the perfect POS software. You have thousands of POS software in front of you, but try to choose software providers that provide 24/7 services. Our LithopPOS POS software works well and covers all the above points.

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Everything you need to know about QSR POS

Everything you need to know about QSR POS
Everything you need to know about QSR POS

Technology helps to speed up your business operations. customers always looking for better service. by investing in technology it is possible to offer a premium customer experience. As you know QSR restaurants are surrounded by speedy business operations. by identifying your business operations you can understand where you want to invest technology.

Invest in technology like a POS system to speed up your QSR operations. With POS software installed, you can efficiently manage your entire business. It allows you to simplify operations such as inventory, customers, sales, employees, payments, online ordering, and more.

The growth of technologies in this digital age is beyond our imagination, and it is essential for food businesses like QSR(Quick service restaurants) to manage and enhance their customer experience.

QSR integrated POS 

POS is a modern-day cash register. It aims to strengthen the overall operations of your business. Integrating your various business operations with POS can help you to manage everything in a centralized platform.

A payment-integrated POS software will help you simplify all your payment transactions and enhance customer satisfaction. Customers can choose payment partners and any payment methods. it will enhance your customer experience.

Running multiple businesses and managing and keeping the efficiency of both of them are challenging, especially inventory, employees, and customer operations. You can automate all those operations using POS software.

If you are running an online and offline business, you can automate your inventory operations. When a order placed on online or offline the stock will automatically deduct from the inventory. If a stock going to out of stock the software will anotify you, so you can reorder the item and always make sur the availability of dishes.

By doing business with online food aggragators can help you scale your business to online and get increased brand exposure. Smart POS software like LithosPOS can be integrated with leading third party food aggragators such as Zomato, Swiggy, Uber Eats, and Talabat.

Pro tip: Report and analytics is one the main feature of Point of sale software. You will get realtime, weakly and monthly data and analyze your performance of your business. It collects customer data such as their contact details purchase history and more. You can use their customer details for social media and marketing campaigns.

You can also use real-time analytics to know what current sales are, what items are selling most, how much raw material is in stock, your peak times, and more.

Without a QSR-integrated POS 

To understand the requirements of an integrated QSR POS you need to make sure that your quick-service restaurant works without the help of POS software.

Performance of staff

It is very difficult for one employee to take and deliver two or more orders at the same time. This causes the servers to run non-stop. When they have to work harder than the average job, it can lead to their resignation. So hiring employees becomes a never-ending task.

promotion

As discussed earlier, data is everything. Proper marketing processes are possible based on customer information. There is no point in sending promotions through endless marketing platforms without the right targeted people. This will cost you more money.

Customer waiting time

Food preparation begins only when the server takes orders and delivers them to the kitchen. The customer receives the food from the kitchen after informing the server that the food is ready. Since such a large process takes a lot of time, it will also take time for the ordered customer to get the food. This will discourage the customer and prevent them from coming to the restaurant.

Features of QSR POS 

Take a look at the benefits of connecting a point-of-sale to your quick-service restaurant. As we discussed the disadvantages of not having a POS system, we will also discuss the features of the integrated QSR POS system. here is everything you need to know about QSR POS

Speed

The idea of speeding up the service is the most important thing for a quick-service restaurant. The idea of speeding up the service is the most important thing of a quick-service restaurant. While order processing speeds up, the rest is likely to speed up.

Power of inventory management

Inventory POS software can fix stock availability shortfalls. For example, suppose John is a drive-through customer and he orders a chicken burger. If you do not have enough chicken to fulfill his order, you will lose customer John. You may sometimes forget to check stocks, but it is essential to check.

The importance of POS software can be seen here. In the live inventory management system of the POS, the quantity of each component can be uploaded to the system at the time of purchase and then tracked. The software will notify you of stock changes (more or less) whether they are vegetables or basic items.

Report

Based on the reports, POS software can understand the changes that need to be made in your business. As a business owner, you need to know everything about accounting, sales, employees, and payments, but you may not understand very detailed graphs and other data. The ports, analytics, and associates available from POS software are simple and straightforward.

Mobile POS 

QSR POS software can run on Android and iOS devices with the help of smartphones. When you feel busy or have a long queue you can take orders with the help of a handheld device. This will also allow the customer to receive the order immediately.

Delivery

In-house, drive-through, and delivery orders at QSR are very important. All of this can be properly organized and categorized using a POS integrated QSR. It also helps in tracking delivery orders and receiving orders.

Menu management

Changes to the menu can be easily changed with the help of POS software. Existing items can be removed from the menu and replaced with new ones. This protects you from customers being told that the items on the menu are not available.

Customer Relationship Management

The information will be stored in the QSR POS software as soon as the customer places an order. This data can be used to send email campaigns and SMS. by targeting the customer and sending special offers and gifts that will make them want to come to your QSR . and you will be able to understand your loyal customers and do promotional activities with special consideration.

Payment integration 

Since the methods of accepting payments are different, your QSR must be equipped with online payments, debit/credit card payments, integrated with the QSR POS software. Your QSR POS must be fully integrated with different payment partners such as PhonePe, Mosambee, UPI, pine labs, mSwipe, square, PayPal, SumUp, Stripe, MTN Momo, etc. and you are responsible for acting accordingly when choosing a customer payment option. 

Safe from theft

It is your responsibility to ensure that employees are loyal. However, your fear that some employees will steal money is coincidental. The integrated QSR POS will eliminate your fears. it also Enables live tracking of inventory and cash registers. Permission to use them is limited to certain people, which eliminates the fear of losing money even on busy days.

Integration with aggregators

You need to sync your QSR POS with the aggregators. There are many aggregators like Swiggy, Zomato, Talabat, Uber Eats, Deliveroo, and FoodPanda that can also help you grow your online business. POS software allows you to manage orders received from websites, applications, and aggregators on the same dashboard.

Benefits of Integrated QSR POS 

As we understand the features of a QSR POS, we need to find the answer to the question of what are its benefits. here is everything you need to know about QSR POS.

Availability of hardware

Flexible POS software can work on different OS. POS can easily run on your phone, iPad, tablet, or desktop. You can also run the software on multiple players at the same time. You do not have to buy a new one as the hardware is very readily available.

Quick service

Since QSR is not a POS fixed device, employees are free to move around the shop. Also, this will help them reduce the hassle of running from the customer’s table to the main server. You can provide fast service.

Updates on the menu

Changes to the menu are not predetermined, and for some reason, some items may need to be removed from the menu. This process needs to be speeded up. Your QSR POS will have a menu management system that can be easily added and removed.

Increase in sales

The list of quick-service restaurants is always rich with customers. This will increase your profit through the implementation of a QSR POS. This is because POS creates remarkable activities in your business.

Avoid wastage of food

Real-time data obtained with the help of POS software must be used properly. It is possible to know the sales every day so that you can know about the sales that may happen in a day and which items are mostly sold on which days. It will help you to prepare food in advance accordingly. Also, help you to reduce spending money and waste of food.

Avoid human errors

Errors are human instinct. Errors in writing orders on paper from the server-client and changes in communication may adversely affect a restaurant. Orders must be placed according to the customer’s wishes. For example, the customer may have told the server not to freeze the ordering juice, but the server may forget it due to a walk into the kitchen. When cold juice reaches the customer’s table, he will be dissatisfied with it. A QSR POS can solve all this. All orders can be placed directly in the kitchen according to a few table numbers and the item they ordered can be a plus. It also implements flawless service as it allows the customer to take orders manually.

Based on your business type

There are several types of QSR, and the purpose of each item is different. If you have a pizzeria, there is no point in using the QSR POS of a retail shop. It is important to bring POS software based on your related business structure. You can make changes to the QSR POS based on the structure of each business.

Conclusion

Here’s everything you need to know about QSR POS. We have discussed above the features of a QSR POS software and the benefits of connecting it to your quick-service restaurant. As a QSR provider, we know everything a proper POS software needs. Our LithosPOS software has the superpower to make managing activities in QSR easier. You can also read our other blogs like The perfect POS Software, Restaurant POS With Online Ordering, Get to Know Your Customer Using POS Software, Software is Changing The Restaurant Business

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Software is Changing The Restaurant Business

Running a restaurant business profitably is difficult, and for a restaurant that has not adopted technology and is backward, it can be very difficult. Whether you’re up for the challenge or not, the software is changing the restaurant industry, and your entire life has already changed. Technology is growing around you without you even realizing it. It has also established great dominion over man.

The advent of technology has greatly benefited businesses. Technology makes most business activities easier today. When it comes to the restaurant industry, it can be seen that the advent of technology has brought great industrial changes.

The big companies already bringing innovations in their businesses based on some such digital transformations. Even though the need for technology in businesses is often questioned, the truth is that technology helps a business move forward efficiently and at the same time it makes business operations easy.

Data you ignored.

You are running a high transaction business, but almost all restaurants implement different solutions from transaction data. Let us examine some facts and examples.

Let us give you facts about the industry.

  • Ignoring loyal members of your business.
  • The software does not integrate with other parts of the business.
  • Usage of email marketing.
  • Customer experience management does not integrate with POS.
  • You are not using the POS system.

When software can coordinate all the business activities and manage them very efficiently, it can help you take your business to another level. So many restaurants believe that technology is essential for

POS system

We know that the old system is still running in your business. There was a POS that was not used properly. It’s always been a cost center for any restaurant, but it’s essential.

Then the tablet comes with POS companies. They copied old solutions and adapted them to tablets, but lost the point, point of sale is a customer-to-business transaction.

Now you have a customer, Samuel, who came to your restaurant and bought something, you can not learn anything about him without a report.

Customer Experience Management

Samuel was invited to provide his feedback, and he did it. However, your customer experience management is not integrated with your POS, so there is no way to know what he ordered. Unless you manually check the data and look up the transaction for that day.

We currently have Samuel who spent some money, gave some feedback, and received a promo offer to redeem in exchange for providing that feedback, but there is no way for customer experience management software to track whether it has been redeemed or not. and if he has redeemed it, there is no way to know the ROI of that offer.

Restaurants Online Ordering Software

A few days later, Samuel ordered some food online from your shop, but you do not know that this is your old customer who came to your shop a few days ago because your online ordering software is not integrated with other parts of the restaurant.

The platform for email marketing

You’re going to send some special offers on an email marketing platform, such as your special dishes, special offers, and combo offers to Samuel. Of course, you do not know who Samuel is, so you blindly send emails and expect them to reach him. Businesses never depend on expectations, that depends on data.

Loyalty program

Now Samuel joins your customer loyalty program, you can target him once a year, you have no previous history of Samuel, it’s completely absurd for you to continue in irrelevant marketing. It is not possible to do business with the doors closed.

What is the point?

As discussed above, the implementation of non-integrated solutions will be negatively affected. With the LithosPOS solution we create an automated profile for each person that comes to your business, 97% regardless of whether they are a loyal member or not.

The moment Rebecca visits the restaurant, we create her profile, and one day she gives her feedback on our service. We already know it is Rebecca, we know all the transaction data displayed in the feedback form, even to ask specific questions about the items she ordered. A few days later, Rebecca ordered some food online from our shop, her transactions are automatically updated on her profile and we know about her likes and dislikes. so with the report, it simplifies marketing to an individual customer of your business, the time she receives an email with her coupon, we are actively looking for her to return to the restaurant and retrieve her coupon. Once the coupon is redeemed, Lithos Platform automatically updates.

Conclusion

It’s time to make a decision, and we think all of this is clear to you. The restaurant is changing its current style and technology is changing the industry. It is essential to defeat the opponent before they can defeat you. Otherwise, you will not last long.

As one of the most important restaurant POS software solutions, LithosPOS offers an innovative loyalty system for your business. We offer you an automated customer profile building system. LithosPOS automatically creates a profile for each customer when they come to your restaurant. You can track your customers and advertise to them properly. We have a very intelligent machine learning and artificial intelligence system to learn over time and become more effective.

You can also read our Blogs such as Restaurant POS With Online Ordering, Get to Know Your Customer Using POS Software, The perfect POS Software, Know About iPad POS Software.

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Need for Supermarket POS Software

Supermarket POS Software
Lithospos need for supermarket POS blog

The Need FOR Supermarket POS Software is a broad concept. In this blog we discuss with you the knowledge gained as part of our research. As everyone knows, a supermarket is a very busy place. It’s always busy because there are different items to buy. With the covid-19 virus, some supermarkets found it very difficult to give instructions to their employees and control customers. But some of the supermarkets that have been updated already have features like POS, so they can handle all of this easily.

If yours is a minimart or supermarket, we need to examine how a point-of-sale system can help your business. Are you bringing a new POS system into your business or changing the old point of sale system? Of course, by the time you finish reading this blog, it will be enough to make the right decision.

With the help of a powerful supermarket POS system, you can prevent all the obstacles that can come to a supermarket business and improve customer experience.

Supermarket POS Software

It is important to know the benefits of Supermarket POS Software. Because you need to know how it affects your business. Otherwise, the POS you choose for your business will be useless. Let’s look at the benefits.

Comprehensive Data

Human errors are common. For a supermarket, those mistakes can affect the business in a significant way. You can’t prevent these errors even if you are very careful, but the supermarket point of sale software takes over this task. Be it reports, sales, inventory, or any other business-related data, a POS displays accurate data. to enhance the better shopping experience with specific product information and receipts.

Customer Satisfaction

A customer who comes to a supermarket does not know where they can find products that they intend to buy. By accessing your supermarket POS software you can simply look up where it is arranged and you can also give instructions to your consumers. Better customer experience brings more sales. A significant event that determines the buyer experience is the volume of time it takes to check out of the store. With an intelligent point of sale system, the checkout process can be speeded up. You can also ask for customer feedback, store consumer information, and issue paperless receipts with your supermarket POS software. You need to convince every buyer that they are part of your business. This will head to greater customer satisfaction.

Products & Inventory

For a supermarket, it is essential to check if the goods are in stock. Otherwise, people will be deterred from coming to your store. Being overstocked is also not good. The POS software keeps a tab on what is available in your inventory, what is running low, the expiration date of the purchased goods, etc. also you can access information for where your products are arranged. Our article, The POS Software, adds important points that a POS software should have.

Accounting

It is compulsory to track cash flow for different reasons. This includes cost reduction and savings maximization. with supermarket POS Any time you can change the product prices across all your outlets and allow yearly budgets. It additionally allows you to efficiently maintain accounting data. 

Customer Relationship Management (CRM)

Customer relationship management is one of the most important benefits of a point of sale system. Store each consumer’s complete profile that shops from your supermarket. Each profile usually contains details about demographics, preferences, and purchase history. Using the CRM feature on your POS software helps you target the market and send promotions to customers based on their buying behavior and other specific preferences.

Reports and Analytics

If you want to improve your business, it’s only through proper analysis. Based on a good report it is possible to understand the changes to be made in the growth of the business ahead and the shortcomings of the business in the present business. and it also It helps to understand the changes in sales that may occur on certain days. Sales do not have to be the same every day. Special days are likely to have more sales, so that particular products can be stocked more and those with fewer sales can be stocked in smaller quantities. Lack of goods when customers come to the store will prevent them from coming to your supermarket. A perfect POS software solves this problem.

Gift Cards

The point of sale system must require features like easily being able to distribute and process gift cards. One of the best ways to improve your sales is with a gift card. If your point-of-sale system allows a gift card feature, you can simply ring up, issue gift cards, process them, and allow store credit refunds.

Various Payment Methods and integrated payment partners

A supermarket should accept various types of payment methods like gift vouchers, credit cards, cash, etc. with a supermarket POS system you can treat various payment methods at the same time without generating different bills. This will save the time of the cashier and customer from wasting their time.

Also, you have to integrate different payment partners like UPI, PhonePe, Mosambee, pine labs, mSwipe, sum up, Square, PayPal, SumUp, Stripe, MTN Momo, etc POS software and by scanning a simple QR the customers can pay money. They may ask you to pay through those payment partners.

Conclusion: Supermarket POS software

Through each of the above points, we can see how much a point of sale system has affected your supermarket. These points will help you when choosing a POS system. LithosPOS software, which works with the help of machine learning, is designed to be perfectly suited for a supermarket. The needs of POS software are huge in this covid-19 crisis. It is described in detail in our article. Try reading our many other important articles when discussing the features and specifications of supermarket POS software. Read our blogs such as The perfect POS Software, Get to Know Your Customer Using POS Software, POS For Your Grocery Store and Know About iPad POS Software.

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Restaurant POS with Online Ordering

We aim to give you knowledge that will help you more than just writing a blog on the topic of Restaurant POS with online ordering. We’ve written a blog about the concept of changing the software restaurant industry. We discussed in detail a POS system that has changed as part of technology, and the growth of technology does not end here. The influx of online businesses has created a new dimension in business. At that time, everyone was wondering how to do business online and whether it would be successful. But today it has become the most profitable business. It’s a revolutionary change in restaurants. Today there are very few restaurants that do not use the online ordering platform. Of course, one day they will be enlightened and that day they too will enter this platform.

You may be wondering if the online ordering business is useful just to boast so much.

We need to discuss the reason why you say you should consider an online ordering system.

Why Restaurant POS with online ordering

We are going to discuss 5 main reasons for the online ordering system. Once you read this, you will understand how essential an online ordering system is to your restaurant.

Employees

Employees take the order at a restaurant and check if it is correct so that it takes time for the customer to serve the food they have ordered. Moreover, it will force the employees to spend more time on the smartphone. But ordering food from customers online can solve that problem. Another useful thing is that when the customer places large orders in advance and sets a specific pick-up or delivery time, the employee can pre-order and deliver the food on time.

Increase your sales

Increasing sales is the goal of any restaurant. Since most restaurants focus on their online business, we cannot rule out that one platform. Because your opponent may be making good use of that opportunity. Here we will discuss how the concept of integrated online ordering has affected the growth of your business. It is important to choose a restaurant platform that offers an online ordering service or application to enhance customer service. Providing an easy-to-use and seamless online ordering system will create a better customer experience. It will lead to the growth of your business

Pandemic situation

Restaurants did a lot of business using the online platforms at Covid-19 Pandemic. That’s when we realized the importance of the online ordering business. This is very helpful in not losing closeness with the customers. Users can order food from their home by phone and you can deliver it to their home. You can also do business online in conjunction with online aggregators, which is very helpful in Covid-19 Pandemic. Our article How to implement social distance in a retail store? This is very clearly stated.

Accuracy 

A lot of mistakes can happen when customers order food over the phone, and sometimes employees may not understand their language properly. In such a case, when the customer places his order through an app, the order will be sent directly to a restaurant printer without any misunderstanding or miscommunication. Take an order straight from the printer to prep, thus avoiding inaccuracy and protecting your restaurant from bad reviews and money wastage.

Power of database

The customer is king and the customer is the basis of all business. Therefore, customer data or their email, phone number, etc. are very important. For a restaurant, constant communication with its customers is essential. Food ordering over the phone only gets the customer’s number but when using the online platform it creates an opportunity to capture information such as an email address and use this information to create a database. This database can be used to communicate with customers and encourage them to return to the restaurant via email marketing, loyalty programs, mailing coupons, and more.

Analytics

Once a customer’s database has been created, the customer-based database analytics can be used to track the customer’s ordering patterns along with online ordering services. This will allow you to provide promotions based on what food each customer orders and how often they order. As each customer learns and sends promotions based on their preferences, it is possible to adjust, add or remove menu items based on their ordering preferences, thus increasing their interaction with the restaurant and thereby increasing sales.

Conclusion

Do you think it is very difficult to get a POS system with all the above features? LithosPOS is the best in the industry. The biggest proof of that is that the blog you read is useful to you. Today it is possible to expand an online business as an integrator into an aggregator. With the help of a POS software like LithosPOS you can expand your business with many online aggregators such as Swiggy, Zomato, Talabat, UberEats, Deliveroo and Foodpanda. The topic of online aggregators with POS is discussed in detail in our article POS Software. We hope you find the right software providers for your restaurant.

Each of our blogs will be useful to you as a POS software developer with a lot of experience. You can also read our article The perfect POS Software, Software is changing the restaurant business, Get to Know Your Customer Using POS Software.

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POS FOR YOUR GROCERY STORE

Supermarket POS Software
Lithospos need for supermarket POS blog

For a grocery store, a POS system is essential for its effective running. It is a place that has more rush. So it has to be very functional. As a grocery store owner, there are many things to keep in mind until a customer comes to the store and returns. Managing your entire business can be difficult. Especially if the stores are in different places.

To run a business like grocery you need to invest your money in technology. Technology can simplify any business complex task. One of the complex operations faced by grocery business owners is managing their inventory, customers, employees, and payment operations. They are also looking for scaling opportunities to grow their business.

The point of sale system is a centralized platform that allows you to manage your various business operations through a single dashboard. Smart POS software(which is used in point of sale systems) can automate most of your tasks. This ensures the quality of service and security.

POS Conquers Grocery Stores

A lot of stores have already implemented the smart point of sale system. The industry changed a lot. To meet your customer’s expectations you need to offer tech solutions to them such as contactless payments, contactless ordering and self-checkout, and more. That can bring a premium customer experience to your store.

You need to pay more attention to technology, so that can only help you to survive in this competitive market. It also gives you an opportunity to expand your business to multiple locations and online. Because automation works for you, everything that you need to do manually will be automated and simplified.

How POS Helps Your Store

Let’s look at how grocery POS can help you.

Out of Stock Issue

No business can move forward without satisfying customers. If customers feel disappointed with your service, it will affect your customer retention rate. One of the negative experiences happens because of the inefficiency in tracking your inventory.

For example, When a customer places an order for a product, after a few minutes, you realize that the product is out of stock and notifying them. It will give customers a negative experience.

An effective POS for your grocery store can prevent those kinds of problems that update your real-time. the software will inform you when there is excess stock or not. You can take action accordingly. You can also set a preset level, when a product goes down to your preset level, it will automatically restock.

Transaction Processing

POS helps your cashier to simply process sales transactions without any obstacles. The software keeps your transactions simple and secure. It allows you to offer various payment methods such as cash, card, and other contactless payment options (Customers can use Tap and Go method). You can also provide industry-leading payment partners to customers, which gives them more options to choose from based on their preferences.

This process speeds up your checkout process and gives a premium experience to customers. You can also speed up the checkout procedure by using digital invoices, which POS offers. You can share the invoices with customers through email, SMS, and WhatsApp. This makes your checkout counter clean.

Manage Cash 

A cash management system is necessary for helping business owners efficiently run businesses and manage finance. For every business is required to produce cash flow to survive. So it can meet the expenses of running the business. repay investors and balance the business. Manually doing this is a difficult job and is very prone to errors. with 100% accuracy. a POS can easily do this for you.

Security

Security is one of the major issues facing us today, and in this digital age, there are many possibilities for this. Depending on a grocery store the data is very important.

POS stores data in a central location, and data must be secure if your device is stolen or hacked by someone. You can fix this by logging out of the device and securing it. 

Cash can be stolen from your store, the cash activities should be conducted with authorized personnel only, and those too are recorded by the system, so you don’t have to bother about store cash fraud.

Discounts and Promos 

Promotional Activities are something that helps a grocery store get a lot of business. This is possible because customer information is stored on a POS system.  

with minimal time you can place discounts and promos. To apply the offer to the entire store product or to select specific items You have the option to select a time for the offer and create a custom promo code, which allows you to obtain customer contact information from customer data and send bulk emails to your customers for promotional activities.

Choose your POS Software

We have discussed many features of a point of sale system, but there are several things to keep in mind when choosing the POS for your grocery store. We need to understand how trustworthy the service provider you choose is and how their software differs from others.

24/7 Customer Service

Bringing a new POS system to your staff may take time to learn its functionality, but with the right customer support, it can be a solution. When you get a 24/7 service to fix bugs or bugs in the software, it’s helpful for the proper functioning of your business. They have to offer unlimited 24/7 support by live chat, email, text, and web inquiry. A well-trained customer service team will help you fix any issues

Multiple Locations

POS should be created for users with multiple locations, it should be easy to manage all your business operations efficiently, and it may be easier to expand your locations in the future.

A good POS for your grocery store will offer the convenience of transferring items between locations, controlling centralized purchases, and retrieving all locations from one place.

Suitable for Every Device

POS for your grocery store must be able to run on iPhone, iPad, PC, Android phones, tablets, and traditional and modern point of sale terminals, with only a few software providers only providing such services.

Fast and Flexible Billing

POS for your grocery store begins with complete product categories, item classification (units, weight, size, and price), flexible barcode generation, simple point of sale for faster checkout, smart inventory, and purchase management

conclusion

With the growth of technology, new systems come into the business every day to give an expansion to businesses. But, it’s not a great financial move to keep on changing systems. Accordingly, you are required to get a system that is special to your grocery store and gets constant updates from its service provider. We think that we can introduce you to our LithosPOS software that can meet all of your business needs. I hope you will choose the right software for your business. Because through this blog we have given you all the knowledge to choose the perfect POS software.

You can also read our other blogs How To Implement Social Distance in a Retail Store?, Get to Know Your Customer Using POS Software, Software is changing the restaurant business, Need For Supermarket POS Software.

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Traditional POS and Cloud-Based POS

Traditional POS and Cloud-Based POS
LithosPOS Traditional POS and Cloud-Based POS Blog

The growth of technology has greatly affected a retail or restaurant business. The use of paper-based methods to track and control retail activities is rapidly declining. All the changes that have taken place in the digital age have influenced a business for its optimal growth. Most of the existing POS software today is automated and integrated. When we compare the traditional point of sale system with today’s cloud-based POS system we can see a lot of differences between the two. 

Before choosing a proper POS system you need to have the right knowledge about them as it makes a remarkable impact on all the major aspects of your business. Let us discuss the differences between traditional POS and cloud-based POS.

Traditional POS

Traditional point-of-sale systems can also be called on-premises or legacy. The system is different from cloud-based POS. Traditional point of sale software stores data on local servers. It simply stores data on a server installed in the store’s premises.

Most traditional POS systems are not very customizable but this means less complexity. The business may have an easier time programming and training new employees that have never used a point of sale before. 

Legacy POS has some drawbacks Maintenance may be excessive as it relies on a local server for storage and computing resources.

The data is stored on a server installed in the retail store’s premises so there may be a chance to lose the data from the disaster that happened on-premises like a flood or a fire.

Some business owners prefer the presence of a technician for their maintenance and troubleshooting. However, changes or bugs in the POS system will require the help of that skilled technician. Waiting for a technician to idle for so long cannot accept or process payments in the store.

Companies that create and sell legacy POS systems do not update their software unless there are serious security concerns.

Companies that create and sell legacy point-of-sale systems do not update their software unless there are serious security concerns. Life Long will use the same POS software that you have purchased since then. Companies that create and sell legacy point of sale systems do not update their software unless there are serious security concerns. Life Long will use the same POS that you have purchased since then. But in these times of changing technology, trends, and expert customers, you need to update your legacy POS software. 

The downside is that businesses will have to overhaul the entire system if they want new features.

Cloud-based POS

Cloud-based POS software stores data on a cloud server. With an internet connection you can access the server from anywhere. The Internet can help you manage your business or maintain data in real-time, no matter how far away you are from the store.

All business needs to be updated in this digital age. The POS system of choice should be equipped with the latest technology available today. The point of sale, which includes a lot of data, should always be updated to make business decisions. 

With the integration of cloud-based POS and online payments, many systems are adopting the first approach of the future, prioritizing the changing trends, flexibility, and modularity of a business.

COVID-19 is affecting the pandemic restaurant industry, and restaurants need to quickly switch to an online, mobile-focused ordering business model. A cloud-based POS system has the potential to grow and meet the needs of the business. For example, if a restaurant needs to integrate the kiosk system with its point of sale system, POS software must be modified accordingly. Additionally, online mobile ordering can be easily integrated with POS. This will intensify the profitability of your store.

Cloud point of sale software is different from traditional systems. POS provides new features and works similarly to computers and smartphones with frequent updates that fix bugs and errors.

Cloud-based POS promises that most errors can be fixed without the need for a technician. The maintenance process, which usually takes days and hours, can be solved very quickly and easily over the phone with one of the online solutions.

Conclusion

You need to switch your business from traditional POS to cloud-based POS. Once you know which system you need to choose, it is time to choose which service provider. We have previously written an article called POS Software which covers all the information on finding the right POS provider. It seems that our LithosPOS, which is our robustness, can be introduced here. We focus on a cloud-based service that includes each of the above points. You have the freedom to make decisions. We are confident that you will make the right decision. Read our other blogs Get to Know Your Customer Using POS Software, Restaurant POS with online ordering, Software is Changing The Restaurant Business and Know About iPad POS Software.

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6 Tips To Implement Social Distance in a Retail Store?

social distance in retail store
LithosPOS social distance in retail store blog.

As you know, we need to discuss how to implement the social distance in a retail store. because one of the main precautions due to the current covid-19 pandemic is social distancing. We all know how covid-19 Sowed destruction to the world. 3.06M people died because of the Coronavirus. As a retail store model, you are committed to the world. It is your responsibility to protect your employees and customers from the Covid Pandemic. Studies show that social distancing helps prevent disease. We researched how we can bring effective social distancing to retail stores. Then we came to some conclusions, sharing it with you and adding to this blog the things we must constantly do to get rid of this Pandemic.

Social distancing in retail stores

Let’s look a little deeper about social distancing in retail stores. The World Health Organization recommends keeping people at least 1 meter (3 feet) away. Keeping this distance is very difficult for a retail shop as it brings together a lot of different people. We need to find a solution as covid-19 is spreading fast. 

you have to give awareness to customers about the covid-19 and how we can get safe from the virus. Otherwise, when you advise maintaining social distance it will have a negative effect and adversely affect your customer experience.

Health of employees

As per the world health organization (WHO) “COVID-19 is spread through respiratory droplets when an infected person coughs, sneezes, or speaks. People can also be infected by touching a contaminated surface and then their eyes, mouth and nose”

It is your responsibility as a retail store owner to protect the health of every employee in your store. You have the responsibility to check if any of the employees are ill. Otherwise, the disease will spread to others and it will cause the shop to close. Tell symptomatic employees to go to Quarantine to them yourself, and give them the help they need. It will encourage people with symptoms to sit in quarantine.

When employees wash their hands with soap and maintain a social distance from each other, customers who see it will follow suit. It also creates the illusion of being safe in the minds of the customers standing in the store. If possible, employees may be instructed to wear a PPE kit. It will also help improve the quality of your store.

Do not allow unhealthy customers and employees to enter the store by checking the temperature of the customers coming into the store with the infrared thermometer. Explain to them the dangers of transmitting the disease and tell them to seek health care as soon as possible.

Narrow the number of customers who can enter the store

The concept of social distance is made much easier by limiting the number of people who can access your store. Determine the number of people who can access the store. Once you reach what you think to be a safe and efficient capacity, the concept of “one in and one out” can be applied. This can be described as the easiest trick to implement in social distancing in retail stores.

Queueing and social distancing in retail stores

Implementing social distancing in retail stores the queue is a bit difficult but requires a lot of attention as the queue is a busy area. Enabling customers to maintain a safe distance from each other is essential. Customers enable themselves to queue accordingly by marking the queues at certain distances.

Payment for keeping social distance in retail stores

The contact area between your customer and the employee is during the checkout process. This is a very busy place. Also issuing currency payments in the payment section is very risky as it can sometimes spread various types of bacteria. But social distancing in retail stores is possible through online payments and QR code payments. By integrating the online portal with your POS system, it offers contactless payments. We wrote a previous blog based on the concept of POS with online payment.

If you are using LithosPOS Point of Sale, you can issue a receipt in printed or emailed form/email as per the customer’s requirement. This way you can avoid direct interactions when handing over paper receipts. Also, when sending a receipt via mail, the mail can be saved to the customer’s automatically created profile and this data can be used for promotional activities.

Encourage Online ordering

Online ordering is the most profitable business. Today most retail stores have linked their businesses to the online platform. With the help of POS software, you can easily manage this mission and grow your business. Direct contact can be avoided when customers order goods from home. Also, you can reduce the rush of customers coming to the shop by delivering the ordered items home. You can also stimulate the concept of social distance in the retail store.

Inventory option

Customers who come into the store can ask what items they intend to purchase and with the help of POS software they can tell the customer where the product is placed. So the customer can get to the product he wants quickly and return from the store quickly. All the product details are stored in the POS software, so you can quickly see where they are located. Also, non-stock products will automatically notify you and they can be stocked in advance in the store. Therefore, the customer does not have to wait for the goods to be delivered to the store. Social distancing in retail stores can be easily implemented as it is a simple method.

Conclusion

We have shared above a few tips to protect your retail shop in this situation where the coronavirus is gaining its strength. As a retail shop owner, we are confident that you will understand your responsibilities to the community and take all precautions to prevent this virus. We Are Not Stopping, We are looking for new ways to eradicate the corona Pandemic. Read our important blogs Get to Know Your Customer Using POS Software, POS For Your Grocery Store, Restaurant POS with online ordering,

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The POS Software You Should Use in 2022

The perfect POS software
Lithospos The perfect POS software blog.

Starting and running a retail and restaurant business is challenging. The industry got changed a lot. The market is fluctuating and customer behavior also getting changes. To survive in the industry you have to rely on technology. Technology can make your business simple and efficient. Software like the point of sale software helps restaurants and retail businesses to simplify and get success.

Complex business operations such as inventory management, payment transactions, customer and employee management, and others can be automated with POS software.

Imagine having an assistant who manages all your business activities. This is helpful, isn’t it? You will have more time to focus on business. That’s why POS software comes into play and it automates most of your business operations.

POS is essential if you want to stay in the restaurant and retail industry. because your competitors are already there. It is imperative to know about the features. and requirements of POS software, which is exactly what we mean by this blog.

What is exactly a POS software?

POS stands for Point of Sale, a POS software is a type of software that simplifies transactions at a retail or hospitality business by handling tasks such as recording sales, managing inventory, processing payments, and generating reports. The software commonly includes a variety of software and hardware components, including a cash register, barcode scanner, and receipt printer.

Required features of a good POS software

A restaurant/retail POS software should include the following features. It will give you a clear picture of POS software.

Kitchen display with POS

Integrating your POS with various hardware devices, allows you to perform different tasks. The kitchen display system is a digital screen. that displays order tickets connected to your POS and KDS.

This system replaces handwritten or verbal tickets and minimizes human errors. all the monitoring time it takes to prepare each meal.

For your quick service restaurant, it is very helpful. all orders (online, and offline) will automatically transfer to KDS and POS. you can offer a premium customer experience that customers expect.

Benefits of the kitchen display system

Quick delivery

A kitchen is always a busy place for a restaurant. to make your orders efficient and quick, there is a proper system needed. by implementing KDS the chef can prepare meals according to the orders that are displayed on the KDS screen. Orders are sent directly to POS and KDS, which can eliminate order processing time.

Control cooking times

The chef can see the preparation details like time, order value, recipes, order type, etc. So he can prepare the food accordingly. Deliver food ordered by your customer on time and very fresh.

Control Inventory Management and Waste

A proper inventory management system can prevent food shortages. by knowing which item makes you profit and which one is worst you can keep inventory profitable.

POS track every item in your inventory. with the help of reporting and analysis, you can learn about your profitable items. You can also analyze how many ingredients are needed to prepare that certain quantity of dish.

If the stock level drops to your preset level, Pose will notify you and automatically generate stocks. So don’t worry about stock shortages.

No more misunderstandings

The orders are directly transferred to the kitchen and POS. The chef can see the orders and their details. So there will no more misunderstanding in orders.

Better customer service

Customer experience is one of the most important components of every business. Faster and more convenient service can improve your customer experience.

With the help of KDS, your staff does not have to go to the kitchen and hand over order details. All orders can be automatically transferred into the kitchen. it enables speedy workflow, customer gets their food on time.

Advantages for your staff

Technology gives your customers flexibility in their work. as in the past, the waiter needed to take orders and inform the kitchen then the food will be prepared. Technology has changed, and now the waiter or customer can directly place an order. it will appear on the kitchen display.

Waiter app

As we discussed above, technology has become more important in our businesses. The waiter app is one of the modern technologies. there are so many restaurants that have already been using the waiter app.

The restaurant waiter app is smarter for table management. The captain/waiters place orders through smartphones or tablets. and it sends into the kitchen and POS.

It improves the efficiency of waiters. the waiter app can also prevent the mistakes of bad handwriting, misunderstanding among customers, and misplacing the orders between waiter and cook.

Moreover, the application helps the waiter to take orders from an updated menu. order many orders, and cancel orders.

Benefits of the waiter app

The features of the waiter app are limitless.

Easy to take orders

Customer orders can be completed within seconds. The kitchen will receive an order ticket as soon as the waiters pick it up. The waiter will be notified when the food is prepared. he only wants to serve food.

The waiter app is user-friendly.

A good waiter app will be user-friendly, everyone can use, and manageable. Moreover, there is no need for special training to use the software.
One of the main features of a waiter app can be supported by Android, iOS, Linux, and Windows.

KOT (Kitchen order ticket)

A kitchen order ticket (KOT) is one of the most important features of POS software. The KOT essentially contains details related to the table number, date, time, items ordered, and quantity. This is a written document that is delivered to the kitchen and billing department. KOT is prepared by the food service staff who inform the kitchen staff of the guest’s meal schedule.

Printed KOT has several drawbacks. You can see a lot of differences when compares to digital KOT. digital KOT keeps the service efficient. Moreover, you get a proper system and coordination.

Importance of KOT (Kitchen order ticket)

  • Builds proper coordination among the kitchen & service staff.
  • It also helps to avoid disorder or confusion at the food pick-up counter.
  • It also builds responsibility.
  • Moreover, it facilitates proper control.
  • There is no need for a middle man
  • Orders directly transfer to the kitchen and POS

Features of KOT (Kitchen order ticket)

The features of the Kitchen order ticket system are limitless.

Easy to use

The main purpose of digital KOT it simplifies and makes efficient your orders. any of your employees can easily manage it. There is no special training is needed.

Integrated with online ordering

One of the most complex issues facing restaurants is order management. It’s hard to manage online and online orders together. All orderers are automatically transferred to the kitchen and POS.

Least production of waste

The KDS screen shows all the KOT. chef can see all orders and prepare food accordingly. So no need to cook extra dishes. Therefore, there is a proper food-making system.

KIOSK(Kommunikasjon Integrert Offentlig Service Kontor)

Restaurant KIOSK: A manual KIOSK is a touchscreen and computer/tablet that aims to help restaurant visitors/customers place an order without the help of servers. The customer can see the menu and description.

KIOSK encourages the customer to self-service. they can also pay through KIOSK.

Features of KIOSK(Kommunikasjon Integrert Offentlig Service Kontor)

The features of the KIOSK system are limitless.

Speedy ordering and payments

The traditional ordering system has so many drawbacks. Customer unfamiliarity, slowed by extensive menus, delayed in total service time. Self-ordering KIOSK makes those processes easier for users.
That makes it easier for customers to buy food and pay. Kiosks can also be set up to manage your congestion.

Enhanced the efficiency of orders

Users of a self-ordering KIOSK have complete control over their orders. and can see on the display what food they have ordered. This is useful for staff and makes customers accountable so there is no risk of errors in orders.

Menu updated from time to time

When you change your menu you may have to wait for it to be reprinted on older systems or to recreate one. However, the KIOSK upgrade changes this method and offers real-time changes to your menu. you can quickly add or remove items from the menu.

Analysis of consumer behavior

POS provides detailed reports about your business. By analyzing the data you can know the buying behavior of each customer. so you can adjust your menu and control the products to maximize your profit.

Online ordering with the POS

Integrated POS software has an aggregator integration feature. you can scale your online ordering with aggregators. Many restaurants believe that online ordering is the better way to increase profit.

Most common aggregators in pos

  • Zomato
  • UberEats
  • Swiggy
  • Talabat
  • Deliveroo
  • Foodpanda

Features of online ordering

Let’s discuss the features of online ordering

Online ordering integrated with the perfect POS software

If you receive a lot of orders in a day. You will spend a lot of time manually placing these orders in your kitchen. You can save time by integrating the point of sale system with your online ordering.

All orders are sent to POS and the kitchen. you also can manage your online and offline sales on one platform.

Online ordering platform

An online ordering platform is essential for ordering online. aggregator integration not only makes a profit but also helps to promote your brand.

Delivery module

The delivery module allows customers to enter an address using the map pin. to transfer orders to the driver and locate the customer. Besides, it is also very useful.

Ordering with QR code

Customers can place orders when they visit your restaurant by scanning your QR code. By using this method you can save labor costs and save users their time. This feature is essential for businesses. such as restaurants, because of covid-19 and social distance is possible to some extent.

Increase revenue

More opportunities bring more revenue. With an online ordering system, you are allowing your customers to order your food. You can also offer your customers a 24/7 service. Integrate your online ordering with the perfect POS software. and reduce expenses as won’t need extra staff to manage delivery orders. Also, the system will automatically update the kitchen staff about the new orders.

Save money

An integrated online ordering POS system will help you save money. When a customer comes to your shop they have the potential to take a long time. Especially if they are new to your shop and not familiar with your menu. Switch your shop into an online ordering system and decrease the difficulty for your staff to deal with undetermined phone and in-person customers.

Image of items and item notes

Through online ordering platforms, you can give images of particular items, and customers can see the item that they ordered. So there is no misunderstanding in the items ordered.
Giving item descriptions under the proper items will help customers to know about the item. It is helpful for your customers. also they can await what they order.

Aggregatory integration with the perfect POS

In the modern world, there are many changing ways to take orders from a restaurant. Going to a hotel, placing orders, enjoying food, or paying by card or cash is no easy process. Many online aggregators are available. such as Swiggy, Zomato, Talabat, UberEats, Deliveroo, Foodpanda, etc. With the proliferation of online aggregators, the payment method is also on the rise. Cash on delivery, online cash payment, PayTm payment, etc. making Combining the month’s end statements rather tricky as well. That’s where Torque Systems’ new integrations for the Point of Sale come in.

Let’s look deeper

A good point of sale software that manages your entire restaurant’s front-end processes. it also facilitates and streamlines the billing process. Preparing detailed reports, analyzing each branch, and streamlining the billing process.

Advantages of a new integration

it offers to take orders from so many aggregators. Orders from Swiggy, Zomato, Talabat, UberEats, Deliveroo, Foodpanda, etc will flow directly into POS.
This enables faster delivery of orders to the customer. Ensure that orders are ready quickly without being lost. This reduces the time it takes to process orders at the point of sale and increases the order taking and preparation time. Also to make ordering easier. help and customer satisfaction, this combination simplifies your in-house work.

How affect restaurant owners and aggregators

An integrated point of sale software beneficiary for restaurant owners and restaurant aggregators. Restaurants are satisfied with the integration. because of reducing their stress, labor, and saving a lot of time. At the same time, it offers a better and smoother experience for your customers. Every restaurant needs tally integrations. Also, this will help you avoid a lot of data entry and make it easier to do accounts.

Payment integration with the perfect POS

Integrated payment is one of the innovative ideas in the restaurant industry. To accept credit card payments, you must have an integrated payment system. it is a modern payment system.
it refers to credit card processing. which is directly linked to point-of-sale (POS) systems. Moreover, it provides a fast, easy and seamless experience for everyone involved. The integration of payments into your POS system can improve your efficiency. make it easier for customers to buy food and pay. The KIOSK can be located to manage your congestion.
If you do not start using integrated payment at your restaurant, you will lose a lot of benefits.

What is payment integration?

It can be simply defined in the case of restaurants. Integrated payments mean that your POS payments are linked to the processors. Data will also flow from one platform to another.
For Integrated Payment Solutions, you do not have to type each customer’s card details into your credit card reader. as the required information is already ready when you start processing your payment terminals.

Payment Partners

Perfect POS software will allow you to choose from the best payment solutions. Many countries need different payment partners. In India, you need payment partners like PhonePe, Mosambee, UPI, pine labs and you can also use mSwipe in your payment system. In the UK you need a payment partner called SumUp, and Commonly used in the United States are Square, PayPal, SumUp, Stripe, etc. MTN Momo is a payment partner used in many countries. as well as you can see the need for different payment partners here. To help you with the payment in a complete POS system. you must connect many payment partners with your payment systems.

Benefits of integrated payment

Take a look at how integrated payments can help your restaurant.

Save time

Save you and your customers valuable time. A POS integrated payment allows you to save time. There is no need for manual entry as integrated payment systems are directly linked to your point of sale. it reduces the amount of time between when the transaction is recorded in your POS and when the transaction is complete.

Customer experience

In addition to speeding up the checkout process, an integrated payment processing solution can serve as your restaurant’s customer database as it tracks valuable information. such as the customer’s previous transaction history. and helps improve customer service and increase sales. Integrated Payment Processing Recorded information is invaluable. and use this data to help you plan and plan for future business operations.

Cash flow

The biggest drawback of credit card processing is that when you receive a lot of payments to your shop traditional payment systems will delay the transfer of funds to your restaurant merchant service account.

Integrated payment systems allow you to make payments quickly and easily. You can find an effective solution by allowing you to process it as soon as the payment passes

Decrease errors

Restaurants with non-integrated payment systems have payment systems but that have many drawbacks. The first of these is the errors of data entry in the restaurant. Data entry errors may occur for employees in your shop. They are also human, and if you make dozens, hundreds, or more transactions a day to your POS and payment terminals in a single day. they must make mistakes. Integrated Payment Point of Sale helps you with all your problems by synchronizing all customer and transaction information automatically and accurately.

Conclusion

How a good POS system helps your business is very important. and by the time you finish reading this blog, you will be able to choose the right software. Finally, LithosPOS is one of the very few POS software that includes each of the points discussed above. and we are sure you will choose the perfect POS software as you have enough to choose from.

Visit Our Blogs Restaurant POS with online ordering, Software is changing the restaurant business, Everything you need to know about QSR POS, Need For Supermarket POS

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