Author: Sadiq Lithos

Bringing creativity and innovation to the digital world. As a content creator for LithosPOS, I am dedicated to delivering engaging and helpful content for a connected audience. From industry insights to the latest trends, I aim to inspire and educate small and medium-scale businesses. Join me in exploring the boundless potential of the world.

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Kitchen Order Ticket You Need To Know in 2023 and Beyond

The rise of technology has brought about amazing transformations in the restaurant industry. The quest for technologies to streamline the management system of a restaurant is now complete. The traditional practice of writing the names of dishes on small pieces of paper and handing them to the kitchen counter has become outdated. Instead, the advent of technology has revolutionized this process. Now, kitchen order tickets(KOT) are quickly generated and seamlessly transferred to kitchen display systems that are installed within the kitchen.

Implementing digital Kitchen Order Ticket (KOT) systems is proven to significantly reduce order errors. On average, restaurants that switch from manual handwritten orders to digital KOT systems report a substantial 60-80% reduction in order mistakes. In this blog, we will dive into everything you need to know about the kitchen order ticket.

What is KOT (kitchen order ticket)

A kitchen order ticket is a concise record of a customer’s order, generated through a point of sale (POS) system. When customers make an order online or give orders to the server, the order ticket will be transferred to POS and the kitchen. The ticket contains essential details such as the dishes, quantities, and other special instructions for the kitchen staff.

The kitchen staff can see the orders on the kitchen display screen(KDS). After preparing the dish as per the KOT prescription, the chef informs the servers to serve the food.

It helps you to keep strong communication and coordination between the front-of-house and back-of-house operations. and that leads to streamlining the order fulfillment process, enhancing efficiency, and facilitating accurate and timely preparation of meals.

How does digital KOT work?

Using digital KOT makes your restaurant operations simple and structured like this.

  • Enables waitstaff to take orders digitally.
  • Displays orders in the kitchen for preparation.
  • Facilitates order tracking, preparation, and billing, enhancing efficiency and accuracy in restaurants.

Traditional method

The old KOT system was quite different from the new KOT system. It involved a lengthy process where order details were taken manually and written on paper. This method had several drawbacks compared to the new system, including the risk of paper tearing and a higher chance of human errors.

One of the main issues with the old KOT system is that each order ticket required three copies.

1. Takes orders and delivers tickets to the kitchen.

2. The cashier receives a second copy of the KOT to create a customer and restaurant copy of the bill for storing tickets for auditing and other record purposes.

3. The third is that the servers are waiting for tickets. The ticket will be torn after the quote details are given in detail to the main system.

Comparison between traditional KOT system and new KOT system

Let’s find the difference between the modern KOT system(digital KOT system) and the traditional KOT system(paper KOT system).

FactorNew KOT SystemPaper KOT system
CommunicationDigital communication between front-of-house and kitchenManual communication through physical paper tickets
Order Accuracy Reduced errors due to digital order entry and printingProne to errors due to manual writing and potential misplacement
Order Tracking Real-time order tracking and status updatesLimited visibility into order status
EfficiencyFaster order transmission and processingLimited visibility into the order status
Modifications and Updates Easy to make modifications or update ordersDifficult to modify or update orders once written
Integration Seamlessly integrates with POS systems and inventoryLimited integration capabilities
Reporting Detailed order and performance analyticsLimited or no analytics capabilities
Training and Adaptation May require staff training on new systemFamiliar to staff due to longstanding use

However, the table shows that digital KOT is much better and more efficient when compared to paper KOTs.

The main reasons why everyone stopped using paper KOT

Let’s examine why everybody is stopped using paper kitchen order tickets from restaurants.

Waste of time and doubles work

Managing with paper KOT takes a lot of time to process orders. It is very difficult for the servers to walk around punching every order into the kitchen. Also, it is very difficult for a chef because handwriting leads to misunderstandings and the chef needs to cross-check it. It wastes a lot of time.

Occurring errors 

The servers are always busy. When the servers are busy taking orders from the customer and delivering it to the kitchen, there are so many chances for human errors. The chef will cook the dish as prescribed in KOT. It leads to inefficiency in orders and customer dissatisfaction.

Managing activities

No business can thrive without proper management. When it comes to restaurants, it can take a long time to deliver copies of the KOT 3 tickets we discussed earlier to authorized persons. Also, the paper order ticket does not include any information like who is cooking. So this will adversely affect the managing function of the restaurant.

Misunderstanding

Mistakes are human instinct. Not all papers the server writes need to be clean or the chef does not need to understand everything he writes in the paper KOT. There are a lot of possibilities out there for miss understanding.

It is also challenging for a cook to prepare an item based on assumptions. Therefore, the cook often needs to approach the server for clarification on each order.

Environment 

Paper KOT negatively affects the environment. Daily usage of paper leads to excessive paper waste. Restaurants can aim to reduce paper use and take the initiative to protect the environment.

Benefits of digital KOT

Digital KOTs are fast and accurate. The system is structured to simplify and efficient fulfillment of order processing. Let’s look at the benefits of a KOT.

Save time

Saving time is one of the most important benefits. Digital KOTs speed up kitchen order processing, reducing preparation time by 20-30% for quicker customer service. Servers do not have to go to punch every order into the kitchen as before. You can place orders in the kitchen from anywhere in the restaurant. In addition, order time can be viewed on the system with the help of POS software and incoming orders can be prioritized.

Staff efficiency

The responsibilities of the staff are properly defined and the staff acts only according to their positions. The new KOT system has clearer communication between staff than ever before. Once the dishes are prepared in the kitchen, the waiters are notified and it is served to the customer very efficiently. Efficient separation of processes without confusion or repetition.

Reduces wastage

All orders will place in the server kitchen can be viewed in the KDS. This protects the food from overcooking and reduces wastage. The server records the orders on a POS handheld device instead of writing them on paper. It’s connected to the KDS system.

Sales and expenses

You can save 10-15% on operational costs by reducing food wastage and enhancing kitchen efficiency. These include the cost of purchasing paper for writing, kitchen order printing, and printed receipts. It all comes to an end with the advent of POS software.

It also helps in reducing the rising labor costs. You can manage your order-taking operations with a very limited number of employees.

Conclusion

Digital KOT simplifies one of the most important yet difficult-to-manage operations in a restaurant. Through this, an effective management system will be developed and a good team will be developed.

Investing in technology was a must to grow a successful restaurateur. You can automate many of your business operations with technology like self-ordering kiosks, and digital payment. While your competitor is using such technology in his business, you also need to try such ways to stay ahead in the restaurant industry. And it also helps you to give new experiences to your customers.

FAQ

What is KOT (kitchen order ticket)?

A kitchen order ticket is a concise record of a customer’s order, generated through a point of sale (POS) system. When customers make an order online or give orders to the server, the order ticket will be transferred to POS and the kitchen. The ticket contains essential details such as the dishes, quantities, and other special instructions for the kitchen staff.

How does KOT work in a restaurant?

Waiter taking orders from the customers or the customer placing orders online or at self-ordering kiosks. The orders pass (digital KOT) to POS and KDS(kitchen display screen). chef cooks the food as prescribed in the KOT. server delivering the food.

What are the benefits of using digital kitchen order tickets?

It helps you to improve order accuracy, faster order processing, and reduce communication and human errors, track and analyze order data. However, it enables a streamlined workflow.

Are digital kitchen order tickets cost-effective?

It helps to reduce errors, improve efficiency, and optimize workflows, it can lead to savings in labor costs, increased customer satisfaction, and potentially higher revenue.

Can digital kitchen order tickets help with order tracking and analytics?

Yes, it allows you to track orders, monitor preparation times, and provide detailed analytics and reports. That can be used to take data-oriented decisions.

Can digital kitchen order tickets integrate with other restaurant systems?

Yes, you can integrate it with various restaurant systems such as point of sale systems, kitchen display systems(KDS), and inventory management software. It facilitates seamless communication and helps to keep all of your business operations.

Visit Our Blogs Restaurant POS with online ordering, Software is changing the restaurant business, Everything you need to know about QSR POS, Need For Supermarket POS Software

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5 Customer Loyalty Techniques That Will Tell You the Truth About Success

Customer Loyalty Techniques To Boost Your Sales
All you need to know about loyalty techniques

As it is said that customers are the king of every business, customer satisfaction should be important when focusing on the customer base of each business. Some loyalty techniques have a huge importance in customer retention. Here are 5 tips for customer loyalty techniques to boost your sales.

Who is the loyal customer?

Loyal customers can call those who regularly buy the same product from the same shop. With the help of POS software, you can identify your loyal customer. This will allow the customer to be treat better. Also, offers and other promotional activities can be target at those customers. If they feel that we are giving the customer priority, this will increase their closeness to the business and this will increase the number of people coming to the store. 

It is very important to use effective promotional techniques. A customer does not have to be satisfy just by making offers. The question of what we can do motivated us to write this blog. This blog aims to share with you the 5 tips for customer loyalty techniques to boost the sales we have gained from our research.

VERY IMPORTANT PERSON

The idea of a very important person (VIP) can help increase the brand loyalty of your business. This is to give special consideration to your loyal customers. Consideration for a VIP will make your customer feel like he is part of the business as opposed to ordinary customers. There is more to developing an emotional connection than just being a business.

Giving purchase card and boost sales

Punch Card is the best customer loyalty promotion. Giving users a card creates a physical hole in the card for every purchase. With repeated purchases, users get extra punches. Customers will receive a gift or discount by completing a predetermined number of purchases. All customer profiles are create automatically, and everyone’s purchase details can be view on their profile.

Birthday

When a customer’s profile is created, including their date of birth, then wish them on their birthday and give them offers or gifts. It will help you build a connection with your restaurant or retail shop. The belief that they are included in the list of VIP rather than a customer will make them more likely to come to the shop.

Offer on specific products or services

Customer information can be access in POS software. His buying behavior can be track. and you can see how many times he came to the shop and whether he was a loyal customer. So you can focus on the items he likes or regularly buy and give him an offer via email or social media. Customers who see this are more likely to buy the product on offer.

Substitute product

As we have already said, a customer can offer products of their choice via email, social media, or SMS. But some customers are reluctant to buy again because of the high cost of products they regularly buy. However, you can offer a Substitute product. So the customer will tend to buy that product.

Conclusion

We hope our Loyalty Techniques will benefit you to take advantage of your sales. As a retail or restaurant owner, it is very helpful to manage all of the above from one platform. You can do this with the help of proper POS software. Our blog, The Right POS, is relevant here. Our POS software acts as an all-rounder. All the knowledge gained from the blog is embedded in our software as a POS provider. Aside from the benefits of using POS software, each customer’s return to business depends on how good your attitude towards the customer is.

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Key Benefits Of Android POS Software

Understanding the Benefits Of Android POS Software is very important in this digital age, and today businesses have more choices for their point-of-sale solutions. Most of the new POS systems are mobile-friendly as mobile technology has a huge impact on consumers. Mobile point of sale offers a lot of benefits to customers and businesses.

Because Mobile POS is fast and attractive to meet the needs and desires of today’s consumers.

Are you going to update your old company’s POS system or execute a new system?

When choosing an Android POS system for your business, it is important to understand the key benefits of the Android POS system. Otherwise, it will unfavorably affect your business.

Here are the key benefits of an Android POS software.

Inexpensive Hardware

  • A POS system is very expensive and has changed since upgrading to the Android Mobile point of sale. All of these systems require a mobile or tablet and the devices are inexpensive, it is also a lot lighter than traditional hardware

A Variety of Hardware and Software Options

  • Now everyone has an Android device for their use, so the availability of hardware for the Android POS solution is very high. There is a lot of mobile software to manage a business and other activities. However, only by finding the best point of sale system can you get the right solution. Taking the time to test each one will provide the best-featured software solutions for your company’s specific needs.

Complete Integration with POS

  • In addition to serving the sales phase, a mobile, Android-based solution does a lot of things. Many Android point of sale software allow several different duties beyond just accepting payments from clients.
  • These mobile software solution can provide important assistance such as:
  • preserved customer data, including purchase records and other important information that can help extra purchases in the future and apply to better direct marketing efforts.
  • Reports current status statistics, current trends, and maximum sales time and date
  • Employees’ management functions help you to know their working hours. how many tips they have earned, and to get full control over the employees
  • Inventory management works when the stock needs to be renewedThese features are fully integrated with your business. and all aspects of your business run smoothly with all these benefits under one umbrella. Obtaining a perfect view of the company will give you the sense to grow your business faster.

Portable

  • If you manage a service-oriented business, this allows you to move the POS system closer to the client. After all, you want to serve them on a tablet. Portability is very essential for an Android POS-enabled tablet.
  • The tablet device in your hand is very effective and you can use the tablet as a cash register before you go to the office and return to a cash register by generating a quick sales report of the weekly profit.

Customer Interactions

  • In addition to being portable, the mobile POS system was small and slim, but older point of sale machines could not be placed in a smaller room. So the cashier will have to hide behind a giant machine.
  • A face-to-face interaction drives a business.Customer satisfaction will increase by making face-to-face transactions with the customer. An android POS system is small and compact so it can be very useful for face-to-face communication with the customer. It is very helpful for the cashier or front-facing employees to easily talk to the customers about the product or service and to improve the quality of service.

Google’s Product

  • The Android operating system was developed by Google, which means that it is one of the number one operating systems in the world and it guarantees its long-term popularity. Mobile is also fast-growing industry. That’s why we are sure that the operating system of a big company like Google will be very functional. also they make innovations according to the needs of the times
  • So, as we need a constantly emerging and changing platform to meet the new customer needs, Android OS will suit all of these.

Data Insight

  • A company needs customer data to know about the purchasing behavior of an individual customer or a group of clients, this data will help you to know the booking behavior of the customer. Knowing the buying motive of the customer can help you grow a good business.
  • An Android POS helps you measure the efficiency of your business, and answers the question of which day you get the most customers and why.

Conclusion

Of course, Android POS software affects the growth of your business in the future. that why we discussed the topic of Benefits Of Android POS Software, By connecting different functions into your point-of-sale device, you create a powerful tool for handling your business. The small and manageable attractive design of the tablet-based POS software will help to improve the flexibility and high-quality interaction between your seller and the customer.

Read our blogs such as Get to Know Your Customer Using POS Software, Software is Changing The Restaurant Business, Everything you need to know about QSR POS, Know About iPad POS Software

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Know About iPad POS Software

All businesses are concerned with the extent to which technology can be used in their business. This is because technology influences the growth of their business. Technology helps to make all the operations of the business easier and make the business more efficient. Things like iPad POS systems have become essential in retail restaurant businesses.

The POS system not only makes business operations easier but also helps them run their business successfully. Providing a premium customer experience is even more important for the restaurant and retail industry. By using the iPad POS system in their business, they can provide a better customer experience and make business operations easier.

What is an iPad POS 

An iPad Point of Sale (POS) system is POS software designed specifically for use on Apple devices. It is simple to setup and use. It is simple to carry, so you can sell from anywhere in the store.

Advantages Of Implementing An iPad POS Software

Advances in technology may change the world, and this is true for iPad-based POS software. Take a look at the iPad Point of Sale feature.

Manage with POS Software

Every business is finding ways to interact with customers to improve the customer experience. In a restaurant-based restaurant point-of-sale system, desk-to-desk servicing is also possible without the need for a paper ordering system. In a retail environment, an employee can work with a customer anywhere in the store to provide supplies, provide information about an item, or check customer loyalty bonuses and check purchase records. For vendors who do not need the next customer service, they can attach a traditional POS checkout to the iPad and swivel the screen when a customer needs to sign in.

Easy to Use

The company’s commitment to user-friendliness is what keeps Apple at the forefront today. iPad touch screens are especially natural and visually appealing to both workers and consumers. Any new employee familiar with the Apple product can simply use an iPad Point of Sale system. An iOS device that allows you to use the POS very efficiently and without any bugs or other issues. Because the point of sale software works just like any other application in Apple.

Adaptable

It is true that now the POS system is gaining more importance, iPad-based systems do not look like strip-down versions of more standard point of sale systems.

With POS software, you can analyze your company’s performance such as monthly sales graphing, maintain inventory for multiple store locations, and maintain customer records to integrate your business with online store. The most important thing an iPad device can do according to your needs and desires is to make it compatible with all point-of-sale software.

More suitable for the environment

This is not just a word that can protect our environment with POS software, it also promises you to avoid paper and pens. With paperless email receipts, you can manage your business, manage inventory and punch time clocks with the system instead of paper and pens.

Based on Cloud POS Software

The ability to do business with your desires gives a strong pos system. This will help you to run your business with the help of a web browser.

Using the iPad Point of Sale system goes for data backup and you can access reports, inventory lists, or daily receipts with the help of an internet connection. An important advantage of cloud-based point of sale system is that you do not have to worry about maintaining on-site hard drives.

Disadvantages

There are also some drawbacks to the iPad-based POS

Robustness

If you walk with your point of sale device, this may damage your product. If it falls more than 6 inches off the ground, it will smash your iPhone or iPad display. So you have to be careful while working on it. Stellar’s track record is low for Apple screens. Also, repairing Apple devices is very expensive

Security

Hacking is one of the major drawbacks of POS systems. All of your data may be misused by hackers, assuming that point of sale systems rely on the Internet. They can steal your credit card numbers and other personal information. Hackers use their talents for mischief rather than good. Encryption can prevent this to some extent, but encryption is a good option.

Cost

Cost is one of the main problems you face when implementing an iPad-based point of sale software into your business. As you know, all Apple products have a high price. Sometimes it’s beyond the reach of the average person. Before implementing the system into your business, you need to ask yourself how essential this is. Instead of running the iPad POS system, you may want to consider some other hardware.

Conclusion

You know the pros and cons of an iPad POS system. You can trust that you have gained that knowledge by reading this blog. This will allow you to decide whether or not to choose the iPad point of sale system. If the decision is yes, then it is essential to have a system that is relevant to your business and service quality. That is why you have to choose us. Our article will help you as a POS software provider.

You can also read our blog Get to Know Your Customer Using POS Software, Traditional POS and Cloud-Based POS, Software is changing the restaurant business, POS For Your Grocery Store, Need For Supermarket POS Software and many other blogs.

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Get to Know Your Customer. Using POS Software

Get to Know Your Customer Using POS Software
Customers are the king of business. With the help of our article Get to Know Your Customer Using POS Software, I will tell you the tips you need.

As a business owner, you need to know your customers. Only when you understand the customer and do business can you reach the goal of success of your business. As a retail business, you need to keep track of every single customer who comes into the store. The profiles of each customer will be created automatically with the help of POS software. Usually, a profile can show each person’s name, phone number, purchase history, etc. A business can never be successful considering that it keeps customer information, It is based on how that data is used.

There are many ways to connect with your customers and in this blog, we will discuss how to utilize this data.

Creating a customer profile 

Creating a customer profile is a very simple task. The accountant can create a customer profile during the transaction and add contact information such as the customer’s phone number, email, or mailing address to the profile. It will store CRM of your POS software Conversations or interactions with a customer are usually only possible when they are in your store, and as you know, establishing a good relationship with a customer can help the business grow. You keep customer contact details so you can keep in touch and know them even when they are out of the store.

When a customer’s purchase history is added to the profile, you can find out how much he spends on each purchase, their purchase time, and favorite products. Promotional activities can then be done using this data. For example, you have a customer named Hari whose profile on your POS software contains his purchase history. With the help of data in the profile, you can understand his favorite products and promote the product including special offers through emails, SMS, or WhatsApp messages.

Loyalty

A loyal customer is the property of any business. Understanding loyal customers is very important. This process can be made easier with the help of POS software. You can keep track of your customers and get to know loyal customers as each customer makes each purchase. They expect something more than just buying. It is very important to satisfy them.

Offers When Gift gives your loyal customers a chance to attract them back to the store and grow their business. It also encourages the customer to visit your store regularly.

Know your online customer

The most lucrative business today is an online business. With the help of POS software, you can integrate your store or restaurant into an online platform. You can do business with or without an aggregator. You can also find customers who are interest in online business, track them and send promotions. The offers and other considerations they receive in the online business will make them more engaged on the online platform.

Engage and get to know them

By making the customer a part of your business they can create some personal attachment to the business. Giving their next order a discount coupon will make the customer even happier even if it is a small discount. 

ask them to give you feedback about the service you provided. You can enter a URL and ask them to answer the questions contained therein. Also, you need to make sure that you consider the feedback they provide. You should always be prepared to answer any questions that may arise in their feedback.

Social welfare activities

Donate blood and raise funds as part of your social work. Your business has a lot more commitment to the community than just a business. Rather than maximizing profits, try to be involved in social activities. Involve your customers who are interest in social work as well. This will lead to a closer relationship with the customer.

Conclusion

We discussed a few tips above to help you understand your customer. and how the customer relationship management process works with the help of POS software. Using stored data to understand your loyal customers, how to do promotional activities, how to make a customer a part of the business, and many other things to discuss with you. All you have to do is find the perfect POS software. You have thousands of POS software in front of you, but try to choose software providers that provide 24/7 services. Our LithopPOS POS software works well and covers all the above points.

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Everything you need to know about QSR POS

Everything you need to know about QSR POS
Everything you need to know about QSR POS

Technology helps to speed up your business operations. customers always looking for better service. by investing in technology it is possible to offer a premium customer experience. As you know QSR restaurants are surrounded by speedy business operations. by identifying your business operations you can understand where you want to invest technology.

Invest in technology like a POS system to speed up your QSR operations. With POS software installed, you can efficiently manage your entire business. It allows you to simplify operations such as inventory, customers, sales, employees, payments, online ordering, and more.

The growth of technologies in this digital age is beyond our imagination, and it is essential for food businesses like QSR(Quick service restaurants) to manage and enhance their customer experience.

QSR integrated POS 

POS is a modern-day cash register. It aims to strengthen the overall operations of your business. Integrating your various business operations with POS can help you to manage everything in a centralized platform.

A payment-integrated POS software will help you simplify all your payment transactions and enhance customer satisfaction. Customers can choose payment partners and any payment methods. it will enhance your customer experience.

Running multiple businesses and managing and keeping the efficiency of both of them are challenging, especially inventory, employees, and customer operations. You can automate all those operations using POS software.

If you are running an online and offline business, you can automate your inventory operations. When a order placed on online or offline the stock will automatically deduct from the inventory. If a stock going to out of stock the software will anotify you, so you can reorder the item and always make sur the availability of dishes.

By doing business with online food aggragators can help you scale your business to online and get increased brand exposure. Smart POS software like LithosPOS can be integrated with leading third party food aggragators such as Zomato, Swiggy, Uber Eats, and Talabat.

Pro tip: Report and analytics is one the main feature of Point of sale software. You will get realtime, weakly and monthly data and analyze your performance of your business. It collects customer data such as their contact details purchase history and more. You can use their customer details for social media and marketing campaigns.

You can also use real-time analytics to know what current sales are, what items are selling most, how much raw material is in stock, your peak times, and more.

Without a QSR-integrated POS 

To understand the requirements of an integrated QSR POS you need to make sure that your quick-service restaurant works without the help of POS software.

Performance of staff

It is very difficult for one employee to take and deliver two or more orders at the same time. This causes the servers to run non-stop. When they have to work harder than the average job, it can lead to their resignation. So hiring employees becomes a never-ending task.

promotion

As discussed earlier, data is everything. Proper marketing processes are possible based on customer information. There is no point in sending promotions through endless marketing platforms without the right targeted people. This will cost you more money.

Customer waiting time

Food preparation begins only when the server takes orders and delivers them to the kitchen. The customer receives the food from the kitchen after informing the server that the food is ready. Since such a large process takes a lot of time, it will also take time for the ordered customer to get the food. This will discourage the customer and prevent them from coming to the restaurant.

Features of QSR POS 

Take a look at the benefits of connecting a point-of-sale to your quick-service restaurant. As we discussed the disadvantages of not having a POS system, we will also discuss the features of the integrated QSR POS system. here is everything you need to know about QSR POS

Speed

The idea of speeding up the service is the most important thing for a quick-service restaurant. The idea of speeding up the service is the most important thing of a quick-service restaurant. While order processing speeds up, the rest is likely to speed up.

Power of inventory management

Inventory POS software can fix stock availability shortfalls. For example, suppose John is a drive-through customer and he orders a chicken burger. If you do not have enough chicken to fulfill his order, you will lose customer John. You may sometimes forget to check stocks, but it is essential to check.

The importance of POS software can be seen here. In the live inventory management system of the POS, the quantity of each component can be uploaded to the system at the time of purchase and then tracked. The software will notify you of stock changes (more or less) whether they are vegetables or basic items.

Report

Based on the reports, POS software can understand the changes that need to be made in your business. As a business owner, you need to know everything about accounting, sales, employees, and payments, but you may not understand very detailed graphs and other data. The ports, analytics, and associates available from POS software are simple and straightforward.

Mobile POS 

QSR POS software can run on Android and iOS devices with the help of smartphones. When you feel busy or have a long queue you can take orders with the help of a handheld device. This will also allow the customer to receive the order immediately.

Delivery

In-house, drive-through, and delivery orders at QSR are very important. All of this can be properly organized and categorized using a POS integrated QSR. It also helps in tracking delivery orders and receiving orders.

Menu management

Changes to the menu can be easily changed with the help of POS software. Existing items can be removed from the menu and replaced with new ones. This protects you from customers being told that the items on the menu are not available.

Customer Relationship Management

The information will be stored in the QSR POS software as soon as the customer places an order. This data can be used to send email campaigns and SMS. by targeting the customer and sending special offers and gifts that will make them want to come to your QSR . and you will be able to understand your loyal customers and do promotional activities with special consideration.

Payment integration 

Since the methods of accepting payments are different, your QSR must be equipped with online payments, debit/credit card payments, integrated with the QSR POS software. Your QSR POS must be fully integrated with different payment partners such as PhonePe, Mosambee, UPI, pine labs, mSwipe, square, PayPal, SumUp, Stripe, MTN Momo, etc. and you are responsible for acting accordingly when choosing a customer payment option. 

Safe from theft

It is your responsibility to ensure that employees are loyal. However, your fear that some employees will steal money is coincidental. The integrated QSR POS will eliminate your fears. it also Enables live tracking of inventory and cash registers. Permission to use them is limited to certain people, which eliminates the fear of losing money even on busy days.

Integration with aggregators

You need to sync your QSR POS with the aggregators. There are many aggregators like Swiggy, Zomato, Talabat, Uber Eats, Deliveroo, and FoodPanda that can also help you grow your online business. POS software allows you to manage orders received from websites, applications, and aggregators on the same dashboard.

Benefits of Integrated QSR POS 

As we understand the features of a QSR POS, we need to find the answer to the question of what are its benefits. here is everything you need to know about QSR POS.

Availability of hardware

Flexible POS software can work on different OS. POS can easily run on your phone, iPad, tablet, or desktop. You can also run the software on multiple players at the same time. You do not have to buy a new one as the hardware is very readily available.

Quick service

Since QSR is not a POS fixed device, employees are free to move around the shop. Also, this will help them reduce the hassle of running from the customer’s table to the main server. You can provide fast service.

Updates on the menu

Changes to the menu are not predetermined, and for some reason, some items may need to be removed from the menu. This process needs to be speeded up. Your QSR POS will have a menu management system that can be easily added and removed.

Increase in sales

The list of quick-service restaurants is always rich with customers. This will increase your profit through the implementation of a QSR POS. This is because POS creates remarkable activities in your business.

Avoid wastage of food

Real-time data obtained with the help of POS software must be used properly. It is possible to know the sales every day so that you can know about the sales that may happen in a day and which items are mostly sold on which days. It will help you to prepare food in advance accordingly. Also, help you to reduce spending money and waste of food.

Avoid human errors

Errors are human instinct. Errors in writing orders on paper from the server-client and changes in communication may adversely affect a restaurant. Orders must be placed according to the customer’s wishes. For example, the customer may have told the server not to freeze the ordering juice, but the server may forget it due to a walk into the kitchen. When cold juice reaches the customer’s table, he will be dissatisfied with it. A QSR POS can solve all this. All orders can be placed directly in the kitchen according to a few table numbers and the item they ordered can be a plus. It also implements flawless service as it allows the customer to take orders manually.

Based on your business type

There are several types of QSR, and the purpose of each item is different. If you have a pizzeria, there is no point in using the QSR POS of a retail shop. It is important to bring POS software based on your related business structure. You can make changes to the QSR POS based on the structure of each business.

Conclusion

Here’s everything you need to know about QSR POS. We have discussed above the features of a QSR POS software and the benefits of connecting it to your quick-service restaurant. As a QSR provider, we know everything a proper POS software needs. Our LithosPOS software has the superpower to make managing activities in QSR easier. You can also read our other blogs like The perfect POS Software, Restaurant POS With Online Ordering, Get to Know Your Customer Using POS Software, Software is Changing The Restaurant Business

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Software is Changing The Restaurant Business

Running a restaurant business profitably is difficult, and for a restaurant that has not adopted technology and is backward, it can be very difficult. Whether you’re up for the challenge or not, the software is changing the restaurant industry, and your entire life has already changed. Technology is growing around you without you even realizing it. It has also established great dominion over man.

The advent of technology has greatly benefited businesses. Technology makes most business activities easier today. When it comes to the restaurant industry, it can be seen that the advent of technology has brought great industrial changes.

The big companies already bringing innovations in their businesses based on some such digital transformations. Even though the need for technology in businesses is often questioned, the truth is that technology helps a business move forward efficiently and at the same time it makes business operations easy.

Data you ignored.

You are running a high transaction business, but almost all restaurants implement different solutions from transaction data. Let us examine some facts and examples.

Let us give you facts about the industry.

  • Ignoring loyal members of your business.
  • The software does not integrate with other parts of the business.
  • Usage of email marketing.
  • Customer experience management does not integrate with POS.
  • You are not using the POS system.

When software can coordinate all the business activities and manage them very efficiently, it can help you take your business to another level. So many restaurants believe that technology is essential for

POS system

We know that the old system is still running in your business. There was a POS that was not used properly. It’s always been a cost center for any restaurant, but it’s essential.

Then the tablet comes with POS companies. They copied old solutions and adapted them to tablets, but lost the point, point of sale is a customer-to-business transaction.

Now you have a customer, Samuel, who came to your restaurant and bought something, you can not learn anything about him without a report.

Customer Experience Management

Samuel was invited to provide his feedback, and he did it. However, your customer experience management is not integrated with your POS, so there is no way to know what he ordered. Unless you manually check the data and look up the transaction for that day.

We currently have Samuel who spent some money, gave some feedback, and received a promo offer to redeem in exchange for providing that feedback, but there is no way for customer experience management software to track whether it has been redeemed or not. and if he has redeemed it, there is no way to know the ROI of that offer.

Restaurants Online Ordering Software

A few days later, Samuel ordered some food online from your shop, but you do not know that this is your old customer who came to your shop a few days ago because your online ordering software is not integrated with other parts of the restaurant.

The platform for email marketing

You’re going to send some special offers on an email marketing platform, such as your special dishes, special offers, and combo offers to Samuel. Of course, you do not know who Samuel is, so you blindly send emails and expect them to reach him. Businesses never depend on expectations, that depends on data.

Loyalty program

Now Samuel joins your customer loyalty program, you can target him once a year, you have no previous history of Samuel, it’s completely absurd for you to continue in irrelevant marketing. It is not possible to do business with the doors closed.

What is the point?

As discussed above, the implementation of non-integrated solutions will be negatively affected. With the LithosPOS solution we create an automated profile for each person that comes to your business, 97% regardless of whether they are a loyal member or not.

The moment Rebecca visits the restaurant, we create her profile, and one day she gives her feedback on our service. We already know it is Rebecca, we know all the transaction data displayed in the feedback form, even to ask specific questions about the items she ordered. A few days later, Rebecca ordered some food online from our shop, her transactions are automatically updated on her profile and we know about her likes and dislikes. so with the report, it simplifies marketing to an individual customer of your business, the time she receives an email with her coupon, we are actively looking for her to return to the restaurant and retrieve her coupon. Once the coupon is redeemed, Lithos Platform automatically updates.

Conclusion

It’s time to make a decision, and we think all of this is clear to you. The restaurant is changing its current style and technology is changing the industry. It is essential to defeat the opponent before they can defeat you. Otherwise, you will not last long.

As one of the most important restaurant POS software solutions, LithosPOS offers an innovative loyalty system for your business. We offer you an automated customer profile building system. LithosPOS automatically creates a profile for each customer when they come to your restaurant. You can track your customers and advertise to them properly. We have a very intelligent machine learning and artificial intelligence system to learn over time and become more effective.

You can also read our Blogs such as Restaurant POS With Online Ordering, Get to Know Your Customer Using POS Software, The perfect POS Software, Know About iPad POS Software.

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Need for Supermarket POS Software

Supermarket POS Software
Lithospos need for supermarket POS blog

The Need FOR Supermarket POS Software is a broad concept. In this blog we discuss with you the knowledge gained as part of our research. As everyone knows, a supermarket is a very busy place. It’s always busy because there are different items to buy. With the covid-19 virus, some supermarkets found it very difficult to give instructions to their employees and control customers. But some of the supermarkets that have been updated already have features like POS, so they can handle all of this easily.

If yours is a minimart or supermarket, we need to examine how a point-of-sale system can help your business. Are you bringing a new POS system into your business or changing the old point of sale system? Of course, by the time you finish reading this blog, it will be enough to make the right decision.

With the help of a powerful supermarket POS system, you can prevent all the obstacles that can come to a supermarket business and improve customer experience.

Supermarket POS Software

It is important to know the benefits of Supermarket POS Software. Because you need to know how it affects your business. Otherwise, the POS you choose for your business will be useless. Let’s look at the benefits.

Comprehensive Data

Human errors are common. For a supermarket, those mistakes can affect the business in a significant way. You can’t prevent these errors even if you are very careful, but the supermarket point of sale software takes over this task. Be it reports, sales, inventory, or any other business-related data, a POS displays accurate data. to enhance the better shopping experience with specific product information and receipts.

Customer Satisfaction

A customer who comes to a supermarket does not know where they can find products that they intend to buy. By accessing your supermarket POS software you can simply look up where it is arranged and you can also give instructions to your consumers. Better customer experience brings more sales. A significant event that determines the buyer experience is the volume of time it takes to check out of the store. With an intelligent point of sale system, the checkout process can be speeded up. You can also ask for customer feedback, store consumer information, and issue paperless receipts with your supermarket POS software. You need to convince every buyer that they are part of your business. This will head to greater customer satisfaction.

Products & Inventory

For a supermarket, it is essential to check if the goods are in stock. Otherwise, people will be deterred from coming to your store. Being overstocked is also not good. The POS software keeps a tab on what is available in your inventory, what is running low, the expiration date of the purchased goods, etc. also you can access information for where your products are arranged. Our article, The POS Software, adds important points that a POS software should have.

Accounting

It is compulsory to track cash flow for different reasons. This includes cost reduction and savings maximization. with supermarket POS Any time you can change the product prices across all your outlets and allow yearly budgets. It additionally allows you to efficiently maintain accounting data. 

Customer Relationship Management (CRM)

Customer relationship management is one of the most important benefits of a point of sale system. Store each consumer’s complete profile that shops from your supermarket. Each profile usually contains details about demographics, preferences, and purchase history. Using the CRM feature on your POS software helps you target the market and send promotions to customers based on their buying behavior and other specific preferences.

Reports and Analytics

If you want to improve your business, it’s only through proper analysis. Based on a good report it is possible to understand the changes to be made in the growth of the business ahead and the shortcomings of the business in the present business. and it also It helps to understand the changes in sales that may occur on certain days. Sales do not have to be the same every day. Special days are likely to have more sales, so that particular products can be stocked more and those with fewer sales can be stocked in smaller quantities. Lack of goods when customers come to the store will prevent them from coming to your supermarket. A perfect POS software solves this problem.

Gift Cards

The point of sale system must require features like easily being able to distribute and process gift cards. One of the best ways to improve your sales is with a gift card. If your point-of-sale system allows a gift card feature, you can simply ring up, issue gift cards, process them, and allow store credit refunds.

Various Payment Methods and integrated payment partners

A supermarket should accept various types of payment methods like gift vouchers, credit cards, cash, etc. with a supermarket POS system you can treat various payment methods at the same time without generating different bills. This will save the time of the cashier and customer from wasting their time.

Also, you have to integrate different payment partners like UPI, PhonePe, Mosambee, pine labs, mSwipe, sum up, Square, PayPal, SumUp, Stripe, MTN Momo, etc POS software and by scanning a simple QR the customers can pay money. They may ask you to pay through those payment partners.

Conclusion: Supermarket POS software

Through each of the above points, we can see how much a point of sale system has affected your supermarket. These points will help you when choosing a POS system. LithosPOS software, which works with the help of machine learning, is designed to be perfectly suited for a supermarket. The needs of POS software are huge in this covid-19 crisis. It is described in detail in our article. Try reading our many other important articles when discussing the features and specifications of supermarket POS software. Read our blogs such as The perfect POS Software, Get to Know Your Customer Using POS Software, POS For Your Grocery Store and Know About iPad POS Software.

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blog POS Restaurant POS

Restaurant POS with Online Ordering

We aim to give you knowledge that will help you more than just writing a blog on the topic of Restaurant POS with online ordering. We’ve written a blog about the concept of changing the software restaurant industry. We discussed in detail a POS system that has changed as part of technology, and the growth of technology does not end here. The influx of online businesses has created a new dimension in business. At that time, everyone was wondering how to do business online and whether it would be successful. But today it has become the most profitable business. It’s a revolutionary change in restaurants. Today there are very few restaurants that do not use the online ordering platform. Of course, one day they will be enlightened and that day they too will enter this platform.

You may be wondering if the online ordering business is useful just to boast so much.

We need to discuss the reason why you say you should consider an online ordering system.

Why Restaurant POS with online ordering

We are going to discuss 5 main reasons for the online ordering system. Once you read this, you will understand how essential an online ordering system is to your restaurant.

Employees

Employees take the order at a restaurant and check if it is correct so that it takes time for the customer to serve the food they have ordered. Moreover, it will force the employees to spend more time on the smartphone. But ordering food from customers online can solve that problem. Another useful thing is that when the customer places large orders in advance and sets a specific pick-up or delivery time, the employee can pre-order and deliver the food on time.

Increase your sales

Increasing sales is the goal of any restaurant. Since most restaurants focus on their online business, we cannot rule out that one platform. Because your opponent may be making good use of that opportunity. Here we will discuss how the concept of integrated online ordering has affected the growth of your business. It is important to choose a restaurant platform that offers an online ordering service or application to enhance customer service. Providing an easy-to-use and seamless online ordering system will create a better customer experience. It will lead to the growth of your business

Pandemic situation

Restaurants did a lot of business using the online platforms at Covid-19 Pandemic. That’s when we realized the importance of the online ordering business. This is very helpful in not losing closeness with the customers. Users can order food from their home by phone and you can deliver it to their home. You can also do business online in conjunction with online aggregators, which is very helpful in Covid-19 Pandemic. Our article How to implement social distance in a retail store? This is very clearly stated.

Accuracy 

A lot of mistakes can happen when customers order food over the phone, and sometimes employees may not understand their language properly. In such a case, when the customer places his order through an app, the order will be sent directly to a restaurant printer without any misunderstanding or miscommunication. Take an order straight from the printer to prep, thus avoiding inaccuracy and protecting your restaurant from bad reviews and money wastage.

Power of database

The customer is king and the customer is the basis of all business. Therefore, customer data or their email, phone number, etc. are very important. For a restaurant, constant communication with its customers is essential. Food ordering over the phone only gets the customer’s number but when using the online platform it creates an opportunity to capture information such as an email address and use this information to create a database. This database can be used to communicate with customers and encourage them to return to the restaurant via email marketing, loyalty programs, mailing coupons, and more.

Analytics

Once a customer’s database has been created, the customer-based database analytics can be used to track the customer’s ordering patterns along with online ordering services. This will allow you to provide promotions based on what food each customer orders and how often they order. As each customer learns and sends promotions based on their preferences, it is possible to adjust, add or remove menu items based on their ordering preferences, thus increasing their interaction with the restaurant and thereby increasing sales.

Conclusion

Do you think it is very difficult to get a POS system with all the above features? LithosPOS is the best in the industry. The biggest proof of that is that the blog you read is useful to you. Today it is possible to expand an online business as an integrator into an aggregator. With the help of a POS software like LithosPOS you can expand your business with many online aggregators such as Swiggy, Zomato, Talabat, UberEats, Deliveroo and Foodpanda. The topic of online aggregators with POS is discussed in detail in our article POS Software. We hope you find the right software providers for your restaurant.

Each of our blogs will be useful to you as a POS software developer with a lot of experience. You can also read our article The perfect POS Software, Software is changing the restaurant business, Get to Know Your Customer Using POS Software.

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blog POS Retail POS

POS FOR YOUR GROCERY STORE

Supermarket POS Software
Lithospos need for supermarket POS blog

For a grocery store, a POS system is essential for its effective running. It is a place that has more rush. So it has to be very functional. As a grocery store owner, there are many things to keep in mind until a customer comes to the store and returns. Managing your entire business can be difficult. Especially if the stores are in different places.

To run a business like grocery you need to invest your money in technology. Technology can simplify any business complex task. One of the complex operations faced by grocery business owners is managing their inventory, customers, employees, and payment operations. They are also looking for scaling opportunities to grow their business.

The point of sale system is a centralized platform that allows you to manage your various business operations through a single dashboard. Smart POS software(which is used in point of sale systems) can automate most of your tasks. This ensures the quality of service and security.

POS Conquers Grocery Stores

A lot of stores have already implemented the smart point of sale system. The industry changed a lot. To meet your customer’s expectations you need to offer tech solutions to them such as contactless payments, contactless ordering and self-checkout, and more. That can bring a premium customer experience to your store.

You need to pay more attention to technology, so that can only help you to survive in this competitive market. It also gives you an opportunity to expand your business to multiple locations and online. Because automation works for you, everything that you need to do manually will be automated and simplified.

How POS Helps Your Store

Let’s look at how grocery POS can help you.

Out of Stock Issue

No business can move forward without satisfying customers. If customers feel disappointed with your service, it will affect your customer retention rate. One of the negative experiences happens because of the inefficiency in tracking your inventory.

For example, When a customer places an order for a product, after a few minutes, you realize that the product is out of stock and notifying them. It will give customers a negative experience.

An effective POS for your grocery store can prevent those kinds of problems that update your real-time. the software will inform you when there is excess stock or not. You can take action accordingly. You can also set a preset level, when a product goes down to your preset level, it will automatically restock.

Transaction Processing

POS helps your cashier to simply process sales transactions without any obstacles. The software keeps your transactions simple and secure. It allows you to offer various payment methods such as cash, card, and other contactless payment options (Customers can use Tap and Go method). You can also provide industry-leading payment partners to customers, which gives them more options to choose from based on their preferences.

This process speeds up your checkout process and gives a premium experience to customers. You can also speed up the checkout procedure by using digital invoices, which POS offers. You can share the invoices with customers through email, SMS, and WhatsApp. This makes your checkout counter clean.

Manage Cash 

A cash management system is necessary for helping business owners efficiently run businesses and manage finance. For every business is required to produce cash flow to survive. So it can meet the expenses of running the business. repay investors and balance the business. Manually doing this is a difficult job and is very prone to errors. with 100% accuracy. a POS can easily do this for you.

Security

Security is one of the major issues facing us today, and in this digital age, there are many possibilities for this. Depending on a grocery store the data is very important.

POS stores data in a central location, and data must be secure if your device is stolen or hacked by someone. You can fix this by logging out of the device and securing it. 

Cash can be stolen from your store, the cash activities should be conducted with authorized personnel only, and those too are recorded by the system, so you don’t have to bother about store cash fraud.

Discounts and Promos 

Promotional Activities are something that helps a grocery store get a lot of business. This is possible because customer information is stored on a POS system.  

with minimal time you can place discounts and promos. To apply the offer to the entire store product or to select specific items You have the option to select a time for the offer and create a custom promo code, which allows you to obtain customer contact information from customer data and send bulk emails to your customers for promotional activities.

Choose your POS Software

We have discussed many features of a point of sale system, but there are several things to keep in mind when choosing the POS for your grocery store. We need to understand how trustworthy the service provider you choose is and how their software differs from others.

24/7 Customer Service

Bringing a new POS system to your staff may take time to learn its functionality, but with the right customer support, it can be a solution. When you get a 24/7 service to fix bugs or bugs in the software, it’s helpful for the proper functioning of your business. They have to offer unlimited 24/7 support by live chat, email, text, and web inquiry. A well-trained customer service team will help you fix any issues

Multiple Locations

POS should be created for users with multiple locations, it should be easy to manage all your business operations efficiently, and it may be easier to expand your locations in the future.

A good POS for your grocery store will offer the convenience of transferring items between locations, controlling centralized purchases, and retrieving all locations from one place.

Suitable for Every Device

POS for your grocery store must be able to run on iPhone, iPad, PC, Android phones, tablets, and traditional and modern point of sale terminals, with only a few software providers only providing such services.

Fast and Flexible Billing

POS for your grocery store begins with complete product categories, item classification (units, weight, size, and price), flexible barcode generation, simple point of sale for faster checkout, smart inventory, and purchase management

conclusion

With the growth of technology, new systems come into the business every day to give an expansion to businesses. But, it’s not a great financial move to keep on changing systems. Accordingly, you are required to get a system that is special to your grocery store and gets constant updates from its service provider. We think that we can introduce you to our LithosPOS software that can meet all of your business needs. I hope you will choose the right software for your business. Because through this blog we have given you all the knowledge to choose the perfect POS software.

You can also read our other blogs How To Implement Social Distance in a Retail Store?, Get to Know Your Customer Using POS Software, Software is changing the restaurant business, Need For Supermarket POS Software.